In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed, in which case please re-pack in a manner to prevent damage during return shipping). The final sale items cannot be returned unless they are delivered damaged.
We stand by all of our products with a 100% satisfaction guarantee within 30 days of delivery. If you’re not completely in love with your products just contact us. Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates.
How long will it take to receive my order?
Our current delivery timeline is 10-15 days, which is reflected during checkout and in your order confirmation email. You’ll receive a shipping confirmation as soon as your custom products are on the way. All orders are typically delivered 2-3 days (M-F) after shipment.
International shipping rates
International shipping rates, calculated during Checkout, takes a number of factors into account, including shipping speed (standard/express), number of items purchased, item weight, and the destination location/region.
Delivery timeframes for international orders
Most in-stock items generally ship from our fulfilment center within 2 business days (Mon-Fri, excluding holidays) and arrive within 4-13 business days after the order is received. Since delivery time frames vary depending on the destination, a more accurate estimate is provided during Checkout.
Note: We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed.
Can I cancel my order?
To request an order cancellation, please use our contact us by email [email protected] The sooner we receive a request, the faster we can revise your order.